Last Updated 06/04/2020

 

BRAAiHUT TERMS AND CONDITIONS

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IMPORTANT LEGAL NOTICE

This page sets out the terms and conditions ("Terms") on which we, Bhulas Portuguese Restaurant Limited T/A Braaihut (NZBN 9429031621403) provide our service through our website www.braaihut.com and www.braai-hut.com and any mobile application through which you access our website or services (together, "Website"). Please read these terms carefully before ordering any products through the website, as your use of the website and purchase of any products offered is subject to these terms. By ordering products via the website (whether now or in the future) or continuing to use the website, you agree to be bound by these terms.

 

We reserve the right to change these terms from time to time by changing them on this page. We advise you to print a copy of these for future reference. These terms are subject to change without any prior notice. Refer to the date at the top of this page.

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Use of your personal information submitted via the Website is governed by our Privacy Policy.

 

For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website www.braaihut.com and www.braai-hut.com and any mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device.

 

By accessing any part of the Website, you indicate that you accept these Terms. If you do not accept these, you should leave the website immediately, and you will not be able to order any products.

This Website may be accessed throughout New Zealand and overseas. Braaihut makes no representations or warranties that the content of this web site complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access this website from outside New Zealand, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

 

WEBSITE ACCESS AND TERMS

Website access:

You may access some areas of the Website without making an Order. Most areas of the Website are open to everyone.

 

When you use the Website you will provide us with personal information such as your name, email address, telephone number, credit or debit card information and address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

 

Acceptance of terms:

By accessing any part of the Website, you indicate that you accept these terms. If you do not accept these terms, you should leave the website immediately, and you will not be able to order any products through the website.

 

Revision of terms:

We may revise these website terms at any time. You should check the website regularly to review the current terms, because they are binding on you. You will be subject to the terms and conditions in force at the time that you place an Order.

 

Responsibility:

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection or any internet enable device of your ownership are aware of these website terms and that they comply with them.

About Your Status:

Capacity and age:

By placing an order through the website, you warrant that you are legally capable of entering into binding contracts; and you are at least 18 years old.

You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Restaurant directly to check that the food is suitable for you, before placing your order directly with them.

Braaihut supports the safe and responsible consumption of therefore you acknowledge and agree that it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18. Orders containing alcohol can not be accepted from or on behalf of persons under the age of 18. In the event that you place an order for alcohol, you will be required to provide your date of birth and be required by the restaurant to show ID on delivery or pick up.

 

HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

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Online Ordering System Disclaimer.

The Online Ordering System Braaihut uses is governed by the "Wix Restaurants App" Terms of Service and Privacy Policy, which are in addition to the Terms and Conditions and Privacy Policy set forth by Braaihut.

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• Click Here to View Wix Restaurants App Terms of Service

• Click Here to View Wix Restaurants App Privacy Policy

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Compiling your Order:

Once you select the products you wish to order from the menu and have provided other required information, you will be given the opportunity to submit your Order by clicking or selecting the "Order Now", "checkout" or similar button. It is important that you check all the information that you enter is correct and where necessary correct any errors before clicking or selecting this button; once you do so we will process your order and errors cannot be corrected.

 

Minimum Order Amount (Delivery Only):

Where a minimum order amount in place, you may not place an order with us until the value of your order equals or exceeds that amount. The minimum order amount must be met after applying any discounts or specials that reduce the total order amount.

 

Amending or cancelling your Order:

Once you submit your Order and your payment has been authorised, you will not be entitled to change or cancel your Order online. If you wish to change or cancel your order, you may contact us directly to communicate your requests. However, there is no guarantee that we will agree to your requests as we may have already started to process your order.

 

Payment authorisation:

Where any payment you make is not authorised, your order will not be processed by or communicated to the restaurant. All payments are processed through online payment gateway provider, Stripe (www.stripe.com/nz).

 

Processing your Order and Restaurant rejections:

On receipt of your order, we will begin processing it and will notify you by email that your order has been received and is being processed. Any confirmation page that you may see on the website and any order confirmation e-mail that you may receive each indicates that your order has been received and is being processed by us, and does not necessarily mean that your order has been accepted. Braaihut has the discretion to reject orders at any time because they are too busy, due to weather conditions or for any other reason. We aim to process all incoming orders however we will communicate any rejection promptly and will notify you by email or SMS as soon as reasonably practicable, provided that you have given us your mobile telephone number and or email address.

 

Delivery of your Order:

Estimated times for deliveries and collections are provided are only estimates. We do not guarantee that orders will be delivered on time or will be available for collection within the estimated times.

 

PRICE AND PAYMENT

Taxes and delivery costs:

Prices for individual menu items are quoted on the website in New Zealand dollars. These prices include any applicable taxes but exclude delivery costs (if you opt for delivery instead of collection) and any online payment administration charge imposed by Braaihut (if you pay for your Order online). These will be added to the total amount due where applicable.

 

Incorrect pricing:

This website contains a large number of items and it is possible that some of the items may include incorrect prices. The products will be sold for the displayed price even if the correct price for an order is higher than the price stated on the website.

 

Payment methods:

Payment for Orders must be made by an accepted credit or debit card through the website or in cash to Braaihut at the point of delivery to you. Braaihut does not accept cash for delivery orders.

 

If you pay by credit or debit card, you may be required to show the card to a representative of Braaihut (cashier, delivery driver or other employee or manager) at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in delays in sums being deducted from your bank account or charged to your credit or debit card.

 

Rejected Orders:

Once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, you will be charged the full amount of your order. If your order is subsequently rejected by Braaihut and payment has been received the amount of the order will be refunded less any processing charges incurred by the payment provider. Upon any other cancellation your bank or card issuer will refund the relevant amount. Refunds may take between 5 to 10 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor Braaihuht will be responsible or liable to you in relation to this delay by our chosen payment provider (Stripe), your bank or card issuer in the release of funds back into your account.

 

CUSTOMER CARE

General:

Customer care is extremely important to us. Our team at Braaihut will try to assist you where possible if you have any problems with your order. You can contact us emailing us or by calling the telephone number: +64 9 438 8270.

 

Questions about your Order:

If your Order is taking longer than expected or you have any other problems with your order, you should contact the Braaihut Restaurant at which the order was placed directly.

 

Changing or cancelling your Order:

If you wish to change or cancel your order after it has been submitted and payment has been authorised, you may contact the Braaihut Restaurant to communicate your requests. However, there is no guarantee that we will be able to agree to your requests as we may have already started to process your order.

 

Complaints or feedback:

In the event that you would like to express your opinion on the quality of any products or the service provided by Braaihut, please consider providing feedback in the form of ratings, comments and reviews through our email (www.whangarei@braai_hut.com) or social media page. The reviews are an important part of our quality control process. Any ratings, comments and reviews that are deemed inappropriate and/or offensive by Braaihut will be removed.

 

Compensation:

If you are dissatisfied with the quality of any products or the service provided by a Braaihut and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact Braaihut directly to lodge your complaint and follow our complaint procedures. Complaints must be lodged within 24 hours of placing your order otherwise no compensation will be provided. In the event the customer is not satisfied with a product of their customisation (including but not limited to their choice of Peri - Peri basting, addition of extras etc.) then no compensation will be given. We are not liable for any wrongly chosen options made by the customer during their order.

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Licence and Copyright

Terms of permitted use:

You are permitted to use the website and print and download extracts from the Website for your own personal non-commercial use on the following basis:

1. You must not misuse the Website (including by hacking or "scraping").

2. Unless otherwise stated, the copyright and other intellectual property rights on the website and in material published on it (including without limitation photographs and graphical images) are owned by Braaihut. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these terms, any use of extracts from the Website other than in accordance with term of permitted use is prohibited.

3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

4. You must ensure that our status as the author of the material on the Website is always acknowledged.

5. You are not allowed to use any of the materials on the website or the website itself for commercial purposes without obtaining a licence from us to do so.

6. Limitation on use, except as stated in paragraph 1, the website may not be used, and no part of the website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

7. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

 

Intellectual Property Rights

All material contained on this web site is the property of Braaihut Ltd (and parent company Bhulas Portuguese Restaurants Limited) and protected by copyright. Except as permitted by relevant copyright legislation or with the prior written approval of Braaihut or its affiliates, the material may not be otherwise used, copied, reproduced, published, stored in a retrieval system, altered, transmitted in any form or by any means in whole or in part.

 

The trade marks appearing on this web site are primarily trade marks of Braaihut, or their affiliates. Other trade marks displayed on this web site are trademarks of their respective owners. The trade marks must not be used or modified in any way without the express written permission of Braaihut or the relevant affiliate or third party owner.

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SERVICE ACCESS

Website availability:

While we try to ensure the website is available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the website is unavailable at any time or for any period.

 

Suspension of access:

Access to the website may be suspended temporarily at any time and without notice.

 

Information security:

The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

 

Vistor Material and User Submissions

General:

The Braaihut website, application/s or software may now or in the future permit the submission of written works, photos, audio files, videos or other communications submitted by you and other users of the website ("User Submissions") and the hosting, sharing and/or publishing of the User Submissions. Once the User Submissions are submitted to our website or through social media managed by Braaihut, the submissions become property of Braaihut. You understand that whether or not such user submissions are published on the website, Braaihut does not guarantee any confidentiality with respect to any submissions. You agree that we may publish your name and submissions on the Braaihut website, Braaihut-managed social media, advertising, print material or in any other press releases of media items.

 

In connection with your own User Submissions, you affirm, represent and warrant that:

1. You own or have the necessary licenses, rights, consents and permissions to use and authorise Braaihut, to use all patent, trade mark, trade secret, copyright or other proprietary rights in and to any and all User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the website and Terms & Conditions of Use.

2. You have the written consent, release, and/or permission of each and every identifiable individual person in the User Submission to use the name or likeness of each and every identifiable person to enable inclusion and the use of the User Submissions in the manner contemplated by the User Submissions become the property of Braaihut.

3. By submitting the User Submissions to Braaihut, you hereby grant Braaihut a perpetual, worldwide, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display and perform the User Submissions in connection with the website and the Domino's business, including without limitation for promoting and redistributing all or part of the website (and any derivative works) in any media formats and through any media channels.

4. You also hereby grant each recipient of any User Submission a non-exclusive license to access your User Submissions through the website and to use, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the website under these Terms & Conditions of Use; and

5. In connection with your User Submissions, you agree that you will not:

   1. Submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Braaihut all of the license rights granted herein;

   2. Publish falsehoods or misrepresentations that could damage Braaihut or any third party;

   3. Submit material that is unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or is otherwise inappropriate;

   4. Post advertisements or solicitations of business:

   5. Impersonate another person.

 

Braaihut does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with User Submissions. Braaihut does not permit copyright infringing activities and infringement of intellectual property rights on its website, and will block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another's intellectual property rights. Braaihut reserves the right to remove content and User Submissions without prior notice.

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Braaihut may also terminate, without notice, a user's access to its website, if they are determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the website. Braaihut also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms & Conditions of Use for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length. Braaihut may remove such User Submissions and/or terminate a User's access for uploading such material in violation of these Terms & Conditions of Use at any time, without prior notice and at its sole discretion. In addition, you agree that you will not email any of your User Submissions or links to your User Submissions to individuals with whom you are not acquainted.

 

Limitation of Liability

To the extent permitted by law, Braaihut’s liability in relation to any product or service purchased as a consequence of your use of this website is limited to the lesser of:

 

1. The replacement of any product purchased; and

2. The purchase price paid by you to Braaihut for the product or service.

    

To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms & Conditions of Use, for failure to observe or perform any of our obligations under these Terms and Conditions of Use for any reason or cause except if caused by our gross negligence. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with this paragraph but allows a limitation of a certain maximum extent then our liability is limited to that extent.

 

Subject to law, we will not be liable for any costs, fees, claims, damages, charges whatsoever, including medical and dental costs, if a customer has any adverse reaction (including dental damage) to a product sold through Braaihut stores.

 

Links to and from other Websites

Third party websites:

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

 

Linking permission:

You may link to the Website's homepage (www.braaihut.com or www.braai-hut.com), provided that:

1. You do so in a fair and legal way which does not damage or take advantage of our reputation;

2. You do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;

3. Any website from which you link must comply with the content standards set out in these terms and conditions (User Submissions);

4. We have the right to withdraw linking permission at any time and for any reason.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action;

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

5. Impossibility of the use of public or private telecommunications networks; and

6. The acts, decrees, legislation, regulations or restrictions of any government.

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Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

 

Disclaimers

Website information:

We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. Your use of the material contained on this web site is at your sole risk. Any information and data is provided on an as is basis and excludes any warranties which may be excluded by law.

 

Published information about a product on this Website does not ensure its availability. Products are advertised subject to availability. Price information is subject to change without notice. Braaihut does not undertake to keep this web site updated. Braaihut is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up to date.

 

Allergy, dietary and other menu information:

If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always contact Braaihut directly before placing your order. Please do not use the "Special Request" box for your food allergies or intolerances, please contact Braaihut directly.

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Braaihut will not be liable for any costs, fees, claims, damages, charges whatsoever, including medical and dental costs, if a customer has any adverse reaction (including dental damage) to a product sold through a Braaihut store.

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Vegetarian products: Braaihut will endeavour to provide meat free products if requested by you, but traces of meat may be unintentionally present in food due to cross-contamination during store operations. We cannot guarantee that all vegetarian products will be 100% meat free.

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We do not give any undertaking that the Products ordered through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.

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Pictures shown for menu items are for illustration purpose only. Actual products may vary.

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In the event the customer is not satisfied with a product of their customisation (including but not limited to their choice of Peri - Peri basting, addition of extras etc.) then no compensation will be given. We are not liable for any wrongly chosen options due to negligence made by the customer during their order. 

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Click here to be taken to our FAQ's to view our Allergen and Nutritional information.

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Limited Liability

To the extent permitted by law, Braaihut’s liability in relation to any product or service purchased as a consequence of your use of this website is limited to the lesser of:

1. The replacement of any product purchased; and

2. The purchase price paid by you to Braaihut for the product or service.

 

Additional costs:

You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website.

 

Indemnity:

You agree to defend, indemnify and hold harmless Braaihut, the Master Franchisor and related corporations, affiliates, and the officers, directors, employees and agents of these entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from or in connection with:

1. Your use of and access to the website (including any online ordering and applications);

2. Your violation of any term of these Terms & Conditions of Use; and

3. Your violation of any third party right, including without limitation any copyright, property, or privacy right;

4. Any claim that one of your User Submissions caused damage to a third party; and

5. Use of the User Submissions by Braaihut.

 

You agree to fully indemnify and hold Braaihut harmless from any claim, cost, demand or damage (including legal costs on a full indemnity basis) incurred or which may be incurred arising from a breach by you of these Terms and Conditions of Use.

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GENERAL

These Terms & Conditions of Use shall be governed and construed in accordance with the of New Zealand. Any claim or dispute between you and Braaihut that arises in whole or in part from the Braaihut website shall be decided exclusively by a court of competent jurisdiction. These Terms & Conditions of Use, together with the Braaihut website Privacy Policy and any other legal notices published by Braaihut on the website, shall constitute the entire agreement between you and Braaihut concerning the website.

 

If any provision of these Terms & Conditions of Service or Privacy Policy is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions of Service and/or Privacy Policy as applicable, which shall remain in full force and effect. No waiver of any term of these Terms & Conditions of Use shall be deemed a further or continuing waiver of such term or any other term, and the failure by Braaihut to assert any right or provision under these Terms & Conditions of Use shall not constitute a waiver of such right or provision.

 

This Website may be accessed throughout New Zealand and overseas. Braaihut makes no representations or warranties that the content of this web site complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access this web site from outside New Zealand, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

 

Standard Terms and Conditions for Braaihut

1. Discount coupons or added value may be issued by Braaihut from time to time for use by Braaihut customers.

2. Offers are valid on surrender of coupon.

3. Unless otherwise indicated coupons are valid for one item or offer per order per day.

4. Prices and offers may be valid for a limited period only.

5. Offers may not be available in conjunction with another offer, coupon or special deal.

 

 

Privacy Policy

Bhulas Portuguese Restaurants Limited (“Braaihut”) respects the privacy of individuals. This policy sets out the way in which Braaihut collects, hold, discloses, uses and protects your personal information.

 

By visiting any third party food ordering application or platform, or by visiting any of our websites (including by using an application on a smart device), creating any accounts with Braaihut, placing an order with any of our stores (including franchise stores) or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this policy. References to 'website' include the following: https://www.braaihut.com and https://www.braai-hut.com or any other site, services (including web-services), software, application or media managed by Braaihut.

 

Revisions to this Policy

We may revise this policy from time to time whenever necessary so check this website regularly to stay informed of any updates. If we think any material changes to this policy will have a significant effect on you, we may notify you by email or put a notice on the homepage of our websites. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” above.

 

If you continue to use our websites, place an order with any of our stores or provide further personal Information to us after this policy has been revised you will be deemed to have accepted the revised policy.

 

What Information we collect

We collect information necessary for us to process your order, process a refund of your order, register you for an account or provide you with other services and/or the assistance you have requested. Where practicable, we will give you the option of interacting with us anonymously.

 

The personal information which we collect from you and hold ("Information") includes information like your first and last name, delivery address (for delivery orders), telephone and mobile number(s), email address, details of your order, IP address and credit card details. In respect of your credit card details we only hold some information, as detailed further below. If required, we may request your bank details in order to process a refund of your order.

When you place an order with us online, we collect additional Information from you such as:

1. Your IP address as part of your order;

2. Your menu preferences and previous order information;

3. Any delivery instructions or comments;

4. Special meal requests

5. Credit card name and number (Shown on request to a representative of Braaihut on order pick up or delivery to confirm correct card used for purchase and verify purchaser)

 

We may also collect your smart device ID and use your smart device’s location services (with your consent).

 

How do we collect Information?

We collect your Information in various ways, including when you:

1. Visit any of our websites,

2. When you "Like" our Facebook page or participate in any surveys, promotions and competitions through our Facebook page;

3. Place an order via online ordering (whether on our website itself or in an application);

4. Interact or follow our social media pages/profiles like Google+, Twitter, Facebook and Instagram;

5. Enter into a competition or promotion through any medium;

6. Participate in a survey;

7. Participate in focus groups, polling and market research activities;

8. Submit feedback;

9. Submit any query

10. Place an order via a store, telephone, internet ordering system, mobile sites/devices and applications; or

11. Request that your order is delivered and the delivery vehicle that is used contains a GPS tracker;

12. Enable location tracking services on your smart device as part of an on time cooking order; or

13. Directly provide the Information to us pursuant to a request made by Braaihut.

 

Except as noted in this policy, where possible Braaihut or its franchisee will collect your Information directly from you. However, there may be occasions when your Information is collected from someone else. Where Braaihut or its franchisee collect your Information from someone other than you, Braaihut or the franchisee will take reasonable steps to inform you of this (if this is not already disclosed in this policy). No matter where we obtain the Information from, your Information is collected, held, used and disclosed by us in accordance with this policy.

 

External Account (Facebook, Google etc.)
If you chose to register, create or log in to a Online Ordering account using an existing Facebook, Google or other “External Account Provider”, you are providing Braaihut with permission to obtain your personal information via the External Account Provider. The information that we obtain from the External Account Provider will be confirmed by the External Account Provider during the account creation process. Please review the External Account Provider’s privacy policy for further information about the information they hold and their information sharing practices.

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Please note that after completing this process, your Braaihut Online Ordering account will be linked with your External Account. Your Braaihut Online Ordering Account will be accessible so long as your External Account remains active.

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How do we use your Information?

We use your Information for a variety of purposes including for processing orders, providing our products and/or services to you and for any other purpose for which it was provided to us, or other related purposes and as permitted or required by law.  Such purposes include, but are not limited, to the following:

1. Providing you with email and/or SMS confirmation of your order;

2. Providing you with the assistance, products and/or services you have requested (this includes services and functions on a downloaded Braaihut application for a smart device);

3. To create an Online Ordering account;

4. Processing any orders you place with us (including displaying your order name and order status on screen in store);

5. Processing a refund of any orders your place with us;

6. Determining the number of visitors to our websites and conducting reviews of our websites;

7. Judging competitions, fulfilling prizes, awards and purchases;

8. Keeping you informed about any changes to our websites as well as good and/or services;

9. Conducting market research (including focus groups, panels and surveys) so that we can better understand the needs of our customers and tailor our future products and services accordingly;

10. Conducting analyses of orders and purchasing habits so that we can better tailor the ordering experience, products and services for our customers;

11. For advertising and direct marketing, including sending you offers or information on products or services that we consider will be of interest to you or authorising third parties to send their offers or information on products or services where you have indicated interest in or consented to receiving third party offers;

12. To assist in the delivery of your order to your door and to verify your credit card payment;

13. Provide you with an SMS to inform you when your order is ready for delivery or ready for pick-up from one of our stores;

14. Requesting your feedback on our products and/or services;

15. Responding to any complaints, enquiries and feedback;

16. Unsubscribing your details from our databases;

17. Sales trends analysis, stock management and sales and stock reporting;

18. Any other purposes identified at the time of collecting your Information; and

19. To prevent fraud, comply with any legal obligation or as otherwise permitted or required by law.

Sometimes we receive data from our affiliates, customers and other third parties that helps us (or them) understand our customer’s online, ordering and purchasing activity, and generally make Braaihut a better experience for our customer.

 

We may also put together data from the information we already have about a customer so we can offer and suggest a variety of products, deals or offers and features to our customer, or customize the ordering experience for the customer.

 

Payment details

Braaihut and its franchisees do not store any credit card details for in-store orders.

 

Internet orders can be paid by cash in store or debit cards, or a valid credit card (which must be presented upon receipt of your order). Your credit card details are required to process payment on the internet order system however the full details are not saved once the order is processed. The credit card details we hold are: the name on the card, expiry date and the masked version of the credit card (ie first 6 digits and last 4 digits).

 

If you are a registered member of the online ordering system, you may have the ability to save your preferred payment method. You will be able to update this at any time by logging in to your registered account. We reiterate that your full payment details are not stored in your registered account, but rather with our partner (PCI compliant) payment gateway provider:

• Stripe

Refer to heading ‘Third Party disclosure of your Information’ below for more information about these payment gateway providers.

 

Third Party disclosure of your Information

Where appropriate, Braaihut and its franchisees will share your Information between themselves and with other third parties, including:

1. To meet the purpose for which it was submitted to us or them;

   Oour related entities, suppliers and third parties who provide services to us or on our behalf or provide a service to you (for example third parties processing your online payments, third parties providing analyses of customer ordering, IT and cloud storage service providers and processors, third party suppliers providing our SMS service and mailing houses and third parties operating certain features available from our website;

2. Entities which you have expressly allowed us to disclose your Information to;

3. Any entities that we or our franchisees are required or permitted by law to disclose your Information to;

4. If your personal Information is collected in connection with a joint promoter or service provider, to that joint promoter or service provider for marketing and research purposes;

5. If you use a credit card to place an order via our website, mobile site or app, your details will be passed on to our credit card processor who will receive your credit card details for such orders. Presently Stripe provide this service. Stripe is a secure internet payment gateway that secure your credit card number during transmission. See http://www.stripe.com/.

6. If you place an order online and express interest in certain third party offers, products or services, we may provide and share your Information with the providers of those third party offers including external creative agencies, advertising and marketing companies and third party suppliers of goods and services so they can contact you directly to advertise and market their goods and services to you and to personalise the advertising and promotional material you receive from us and them;

7. We may share Information with agents, affiliates or service providers who act for or on behalf of us in connection with our business, or for further processing in accordance with the purpose(s) for which the Information was originally collected; and

8. Any other third parties notified to you at the time of collecting your Information or after the collection of your Information.

 

Where we disclose your Information to our affiliates, your personal Information will be collected, used, held and disclosed by them in accordance with their privacy policy.

 

Access, accuracy and security

We will take reasonable steps to ensure that your Information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your Information to help us maintain accurate, complete and up-to-date information. Please let us know if you believe that any of your Information requires updating or correction.

 

You can request access to and correction of your Information that we hold at any time. Any such requests should be made directly by contacting us (see "Contact Us" section below)

 

We will take reasonable steps to protect your Information from misuse, loss and unauthorised access, modification or disclosure. However, no data protection or security measure is completely secure and we cannot guarantee the security of your Information, particularly in relation to online transmissions. You must take care to ensure you protect your Information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.

 

Cookies

A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. A Cookie helps us to recognise you when you re-visit our site and to co-ordinate your access to different pages on the sites. By selecting the “Remember My Details” function during the online ordering process, you are agreeing to the storage of a cookie on your computer/device that contains your personal details. This function will only work if your computer/device is cookie-enabled.

 

These cookies may also help us to pre-fill certain forms on our website (including promotions run by third parties) with your details in order to save you time. Please note that where you agree to partake in a third party’s promotion, any Information provided for the purpose of that promotion will be stored in accordance with that third party entity’s privacy policy.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.

 

Links to other sites

Our website may contain links to other websites of third parties. A link to a third party website is not an endorsement of the accuracy or trustworthiness of that website or its content and any information collected by such websites will be subject to that website's privacy policy.

 

Complaints Procedure

If you wish to make a complaint about a breach of this policy or the Privacy Act 1993, you can lodge a complaint using the contact details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.

 

Braaihut will investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the New Zealand Privacy Commission via https://www.privacy.org.nz.

 

Contact Us

If you have any queries regarding this policy please contact us at whangarei@braai-hut.com.